How do you know if you have the right headcount for your volume?
Ever wonder how to recover your service levels? Do you know the fastest way to clear backlogs? Obviously, there are a lot of dependencies to achieve passing service level agreements and client expectations. Analytics and data pertaining to Cyclical volume, historical data, Average work time, units per hour, Productivity, occupancy, shrinkage and so much more are the main components for achieving an accurate forecast.
We are sharing you with you a straightforward template to compute for your headcount requirement.
It’s a simple 4 step template, all you have to do is enter the following:
- Type of Transaction
- Average Handle Time in minutes/ Average processing time
- Actual staff
- Historical data – volume for the last 5 months, days or years
If you have headcount in excess, normal assumptions will be passing service levels and loads of available time, this will be counter productive for your operations as you have a lot of idle time that you are paying for, this will be an opportunity to retrain, upskill or expand job responsibilities.
If you have deficits – this will cause low service levels, higher wait time, high abandon rates, customer dissatisfaction, Employee burn out, escalations and customer/employee attrition. Employers must also pay time and a half higher than usual to cover for Overtime, or worse employee attrition caused by burn out is much more expensive to save time and effort you can connect with us!
IOCallab is plug and play, we will partner with you and be an extension of your team, we will handle your operations and be the custodian of your brand. The cost-effective way to address your seasonal volume or permanent staffing needs is to connect with us!
Let us know what you think of the template! 😊 Subscribe to IOCallab to access helpful templates for your Small Business needs!
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