Our goal is to be the Partner of Choice by providing operational excellence and achieving remarkable results for your business .
IOCalLab is a firm believer of putting people first, deepening relationships with every single caring interaction to build customer advocacy and strengthen brand loyalty.
We will win together. We commit to knowing you and your business. We will relentlessly strive to earn and keep your trust.
IOCalLab empowers a diverse network of talents, we place the customers in the center of what we do.
Our Approach – We consistently work to improve ourselves and our service, cultivating our knowledge, strategies and attitude to achieve excellence. We aim to drive results and exceed expectations to combine man , machine and process. Providing Technology and data to continuously improve the customer journey.
Neriza is the Founder and Chief Executive Officer of IOCalLab, where she provides strategic guidance, shapes the company’s vision, and drives its growth framework.
With 17 years of leadership experience in the Business Process Outsourcing (BPO) and Fintech industries, Neriza is a results-driven, data-oriented executive. She excels at cultivating a strong company culture and consistently prioritizes people. Her successful track record includes enhancing revenue, optimizing efficiencies, and strengthening customer advocacy for Fortune 500 companies.
She holds a BSBA in Management Information Systems and is certified as a Level I & II US Mortgage Banker, Corporate Investment Banker, TKP Agile practitioner, and Lean Six Sigma practitioner. Additionally, Neriza has completed advanced education, including the Artificial Intelligence: Implications for Business Strategy Program at MIT Sloan School of Management and a Master of Information Technology with a focus on Data Science, Business Intelligence, SQL, AI, and Machine Learning from Cornell University, earning a Graduate Certification in MAIST.
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