Our goal is to be the Partner of Choice by providing operational excellence and achieving remarkable results for your business .
IOCalLab is a firm believer of putting people first, deepening relationships with every single caring interaction to build customer advocacy and strengthen brand loyalty.
We will win together. We commit to knowing you and your business. We will relentlessly strive to earn and keep your trust.
IOCalLab empowers a diverse network of talents, we place the customers in the center of what we do.
Our Approach – We consistently work to improve ourselves and our service, cultivating our knowledge, strategies and attitude to achieve excellence. We aim to drive results and exceed expectations to combine man , machine and process. Providing Technology and data to continuously improve the customer journey.
Neriza is the Founder and Chief Executive Officer of IOCalLab, She provides strategic guidance, company vision and growth framework for the company.
She is an Operations Executive with 17 years of leadership experience in the Business Process Outsourcing (BPO) and Fintech industries. She is data driven, a culture carrier, results oriented leader who puts people first with a successful track record in improving revenue, efficiencies, and strengthening customer advocacy for Fortune 500 companies.
She holds a BSBA degree major in Management Information Systems, TKP Agile Certified, Certified Level I & II US Mortgage Banker, Corporate Investment Banker & Lean Six Sigma practitioner.
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+1 (647) 834 7793